❖Communication practices: Principle 1 Listen: •Try to focus on the speaker‘s words, rather than formulating your response to those words. •Ask for clarification if something is unclear, but avoid constant interruptions. •Never become contentious in your words or actions (e.g., rolling your eyes or shaking your head) as a person is talking. Principle 2 Prepare before you communicate: •Spend the time to understand the problem before you meet with others. If necessary, perform some research to understand business domain. •If you have responsibility for conducting a meeting, prepare an agenda in advance of the meeting. Principle 3 someone should facilitate the activity: •Every communication meeting should have a leader (a facilitator) 1)To keep the conversation moving in a productive direction, 2)To mediate any conflict that does occur, and 3)To ensure that other principles are followed. Principle 4 Face-to-face communication is best: •It usually works better when some other represen...
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